Title page for ETD etd-04262011-133651


Type of Document Dissertation
Author Schwarz, Colleen
Author's Email Address cschwarz@lsu.edu
URN etd-04262011-133651
Title Understanding the Role of Expectation Disconfirmation Theory on IT Outsourcing Success
Degree Doctor of Philosophy (Ph.D.)
Department Information Systems & Decision Sciences (Business Administration)
Advisory Committee
Advisor Name Title
Hirschheim, Rudolf Committee Chair
Black, William Committee Member
Pawlowski, Suzanne Committee Member
Wiley-Patton, Sonja Committee Member
Triantaphyllou, Evangelos Dean's Representative
Keywords
  • Structural Equation Modeling
  • Expectation Disconfirmation Theory
  • Outsourcing
  • Information Technology
  • IT outsourcing success
Date of Defense 2011-03-28
Availability unrestricted
Abstract
Outsourcing has become a ubiquitous phenomenon, but IT outsourcing success has been elusive. Over half of the outsourcing contracts are ended prematurely and some organizations are beginning to backsource. This research employs a unique lens to understand outsourcing. Although most IT outsourcing studies employ absolute success measure, this research utilizes expectations and disconfirmations to predict success. Specifically, the Expectation Disconfirmation Theory is used to understand the role of various types of expectations on IT outsourcing success. A Delphi study of IT outsourcing experts in addition to a survey on success is utilized to present a triangulation of data to support the value of understanding how a client’s expectations impact that elusive goal of IT outsourcing success.
Files
  Filename       Size       Approximate Download Time (Hours:Minutes:Seconds) 
 
 28.8 Modem   56K Modem   ISDN (64 Kb)   ISDN (128 Kb)   Higher-speed Access 
  schwarz_diss.pdf 1.29 Mb 00:05:59 00:03:04 00:02:41 00:01:20 00:00:06

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