Type of Document Dissertation Author Choi, Sungwon Author's Email Address email@example.com URN etd-04012010-110403 Title Task and Relationship Conflict in Subordinates and Supervisors Relations: Interaction Effects of Justice Perceptions and Emotion Management Degree Doctor of Philosophy (Ph.D.) Department Management (Business Administration) Advisory Committee
Advisor Name Title Kluemper,Donald H. Committee Chair Chandler,Timothy D. Committee Member Mossholder, Kevin W. Committee Member Richardson, Hettie A. Committee Member Bates, Reid A. Dean's Representative Keywords
- emotion management
- relationship conflict
- emotional intelligence
- task conflict
Date of Defense 2010-03-12 Availability unrestricted AbstractThis dissertation investigates the antecedents and outcomes of task and relationship conflict in subordinates and supervisors relations. Based on abusive supervision studies and the justice framework, I proposed that the relationship between abusive supervision and task conflict is mediated by procedural justice, and that the relationship between abusive supervision and relationship conflict is mediated by interactional justice. Based on emotional intelligence theory, I also proposed that these mediation processes are moderated by an individual’s emotion management ability (EMA). Finally, I anticipated that relationship conflict elicits more detrimental effect on employees’ organizational citizenship and workplace deviance behaviors. A total of 310 employees and their supervisors in a large hospital participated in this study. The results demonstrated that procedural justice fully mediates the relationship between abusive supervision and task conflict. Interactional justice fully mediates the relationship between abusive supervision and relationship conflict. An employee’s EMA moderates these relationships, such that individuals with higher EMA are more sensitive to repaying the favors that they have received. Lastly, relationship conflict is more damaging to organizational functioning than task conflict, such that the impact of relationship conflict on organizational citizenship and workplace deviance behaviors is significantly stronger. Implications and future directions are discussed.
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